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eGP Tender ID: 1047996; Goods (NCT)
APP ID: 206671;
District: Dhaka
Package Title: 10(45)/2024-25: Supply, Installation & Commissioning of Support Center Solution with Necessary managing hardware for ICT Division of BKB.
Organization: Bangladesh Krishi Bank
Procuring Entity: ICT Systems Department
Procurement Method: Open Tendering Method (OTM)
IFT Published on: 2024-12-31 12:00:00
Document last selling: 2025-01-14 16:00:00
Closing / Opening: 2025-01-15 15:00:00
Brief Description of Package: Supply, Installation & Commissioning of Support Center Solution with Necessary managing hardware for ICT Division of BKB.
Tender Document Price: Tk. 2000;
Tender Security: 142000 BDT
Official Cost Estimate (Prediction):
* Since document price is Tk. 2000, estimated cost should be more than 50 lacs BDT, but less than or equal 2 crore BDT.
* Tender Security can be maximum 3% of Official Cost Estimate. So estimated cost is more than Tk. 4733333.
* Tender Security is normally more than 1% of Official Cost Estimate. So estimated cost should be less than 14200000 BDT.
Thus, Official Cost Estimate should be BDT. 5000001 ~ 14200000.
Eligibility criteria:
(a) The Tenderer shall have a minimum of 10(ten) years of specific experience in the supply, Installation or Commissioning of Call center services, which shall be substantiated by submission of attested copies to performance certificates, for supply, Installation or Commissioning of similar services to any government organization (including semi-government and autonomous bodies) or in Banking sector or different Financial Institutes of Bangladesh.
(b) The Tenderer shall have a minimum of 05(Five) years of specific experience for supply, Installation or Commissioning of Call center services in Banking sector.
(c) At least 04(Four) ongoing SLA in the banking sector for Call Center Solution.
(d) Tenderer shall have to provide 24x7 Onsite Support/ Replacement Warranty for the Equipments/Hardware under the Lot.
Location of work / delivery: Motijheel, Dhaka
Budget Type: Own Fund
Category: Systems and technical consultancy services; Software programming and consultancy services; System maintenance and support services; Computer support and consultancy services; Computer-related services;
PE Address: 83-85 Mothijheel C/A, Dhaka-1000. , City: Dhaka, Thana: Dhaka South City Corporation, District: Dhaka - 1000, Country: Bangladesh,